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IDProjectCategoryView StatusDate SubmittedLast Update
0000810T99X171.00 SKB EagleSW Issuepublic2020-02-05 11:452020-09-28 12:16
Reporter(ALTech) Jason ParkAssigned To(ALTech) Jason ParkDue Date
PrioritynormalSeveritys2-severeReproducibilityhave not tried
Status closedResolutionfixed 
Summary0000810: [common] after finishinng for auto update, when box standby off, video is showing as 1.5x speed
DescriptionHi kerwin

we had tested with some box from SDS server.
after finishing auto upgrade from SDS, It have to shown for 'welcome kit(setup wizard) as below picture.

if don't show welcome kit, it can reproduce this issue. it happen sometimes.
I will ask it to TVstorm , Digipcap about welcome kit is missed. but please you check why does happen video sync issue.

for making a similar status, I did it as below.
 1. auto Upgrade from SDS.
 2. Standby off and check to see welcome kit.
 3. standby on and off again.
 4. welcome kit is disappeared and show menu directly.

-----------------------------------------------------------------------------------------
02-04 15:32:47.687 3183 4803 I LivePlayerClock_0: [processTimers:2166] video lost sync, force render! diffMediaUs:-286000.814 s, mediaTimeUs:43587.093544
02-04 15:32:47.688 3183 4803 I LivePlayerRenderer_0: [onDrainVideoQueue:3455] video lost sync, force render! diffUs:-286001.185ms, mediaTimeUs:43587.093544(originMediaTimeUs:43586.993544)
02-04 15:32:47.693 3183 4803 I LivePlayerClock_0: [processTimers:2166] video lost sync, force render! diffMediaUs:-285989.355 s, mediaTimeUs:43587.110221
02-04 15:32:47.693 3183 4803 I LivePlayerRenderer_0: [onDrainVideoQueue:3455] video lost sync, force render! diffUs:-285989.740ms, mediaTimeUs:43587.110221(originMediaTimeUs:43587.010221)
02-04 15:32:47.699 3183 4803 I LivePlayerClock_0: [processTimers:2166] video lost sync, force render! diffMediaUs:-285979.034 s, mediaTimeUs:43587.126911

----------------------------------------------------------------------------------
but first log happen a crash . so please i 'm not sure it is related to issue reason. I wonder why does see as like upper issue.

02-04 15:27:38.163 4023 4203 W cr_CrashFileManager: /data/user/0/com.skb.tv/cache/WebView/Crash Reports does not exist or is not a directory

I send an second log. please check this log . why happen video sync issue after standby off.
(SDS_Upgrade.log / after_upgrade.log)

this recoded file(after_updating_videosync_issue.mp4) is after finish auto upgrade and did keep as standby on during 20 min, when it standby off , video position have much difference . audio is a current position. it seem video position is played from a stacked buffer.
so after waiting for 17 min, a/v sync match as properly.

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Users monitoring this issue

User List (ALTech) Juyoung Park , (ALTech) SY Yoon

Activities

(ALTech) Jason Park

2020-02-05 11:45

developer  

after_autoupgrade.log (10,216,594 bytes)
Upgrade_SDS_AutoUpgrad.log (3,299,409 bytes)
welcomeKit.jpg (186,130 bytes)   
welcomeKit.jpg (186,130 bytes)   

(ALTech) Jason Park

2020-02-05 17:31

developer  

after_upgrade.log (4,648,888 bytes)
SDS_Upgrade.log (4,223,043 bytes)

(ALTech) Jason Park

2020-02-06 09:16

developer  

after_updating_videosync_issue.mp4 (5,098,231 bytes)   

(ALTech) Jason Park

2020-02-06 17:50

developer   ~0003320

hi Dixon

please check a log. it happen same issue as like after_updating_videosync_issue.mp4.
1. Finish autoupdate at 06h19m.
2. standy off -> see welcome kit and see toss window as " Complete autoupgrade in korean (자동업데이트 완료 되었습니다.) at 06h22m.
3. go into standby on via RCU at 06h23m.
4. wake up via RCU at 0635m. wait for 13 min.
5. video play as abnormal. video time is too late. so video try to track to audio position.

--------------------------------------------------------------------------------------------------------------
02-06 18:35:11.704 3091 3215 D SystemControl: [CPQControl]:Same signal,no need load!
02-06 18:35:11.708 3183 4864 I LivePlayerClock_0: [processTimers:2166] video lost sync, force render! diffMediaUs:-745437.034 s, mediaTimeUs:56982.318588
02-06 18:35:11.708 3183 4864 I LivePlayerRenderer_0: [onDrainVideoQueue:3455] video lost sync, force render! diffUs:-745446.492ms, mediaTimeUs:56982.318588(originMediaTimeUs:56982.218588)
02-06 18:35:11.708 3183 4864 W RendererPolicyBase_0: video render: 0.04 fps, drop: 0.00 fps
02-06 18:35:11.713 3183 4864 I LivePlayerClock_0: [processTimers:2166] video lost sync, force render! diffMediaUs:-745442.283 s, mediaTimeUs:56982.318588
02-06 18:35:11.713 3183 4864 I LivePlayerRenderer_0: [onDrainVideoQueue:3455] video lost sync, force render! diffUs:-745451.767ms, mediaTimeUs:56982.318588(originMediaTimeUs:56982.218588)
02-06 18:35:11.751 4162 4173 I t.aidev.nugust: Background concurrent copying GC freed 28957(1586KB) AllocSpace objects, 6(240KB) LOS objects, 49% free, 2MB/4MB, paused 511us total 120.007ms
02-06 18:35:11.760 3183 4864 I LivePlayerClock_0: [processTimers:2166] video lost sync, force render! diffMediaUs:-745456.281 s, mediaTimeUs:56982.351955
02-06 18:35:11.761 3183 4864 I LivePlayerRenderer_0: [onDrainVideoQueue:3455] video lost sync, force render! diffUs:-745465.831ms, mediaTimeUs:56982.351955(originMediaTimeUs:56982.251955)
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
p.s: as reported on mantis 811, if waiting for 20min more, don't wake up. please ask it to jerry together.

Thanks
after_update and standby_on_for 13min_video_sunc_issue_0635_0206.log (6,528,874 bytes)
Finish_autoupgrade_0619_0206.log (3,528,189 bytes)

(SW) Dixon Chen

2020-02-10 13:55

developer   ~0003327

Hi Jason,
When does the video start playing?
Did you play the video before go into standby?

(ALTech) Jason Park

2020-02-10 14:41

developer   ~0003328

Last edited: 2020-02-10 15:37

 Hi Dixon
This box also set as last channel in user setting in menu. so after stand off, start a video.
Did you play the video before go into standby?
--> we go into welcome kit, so don't play VIDEO before. is there a doubt point in a log ?
please give your opinion of a log.

you see after_updating_videosync_issue_1606_0210.mp4 for your reference.

(ALTech) Jason Park

2020-02-10 15:37

developer  

(SW) Dixon Chen

2020-02-11 09:44

developer   ~0003331

Hi Jason,
I don't see any other abnormal in log.
I have sent the log to AML for further analysis.

(ALTech) Jason Park

2020-02-11 10:21

developer   ~0003333

hi Dixon.

please Keep to monitor to AML
is below log a normal ?
it happen many place in a log.
-----------------------------------------------------------------------------------------------------------
02-06 18:35:11.760 3183 4864 I LivePlayerClock_0: [processTimers:2166] video lost sync, force render! diffMediaUs:-745456.281 s, mediaTimeUs:56982.351955
 02-06 18:35:11.761 3183 4864 I LivePlayerRenderer_0: [onDrainVideoQueue:3455] video lost sync, force render! diffUs:-745465.831ms, mediaTimeUs:56982.351955
---------------------------------------------------------------------------------------------------------

Thanks.

(SW) Dixon Chen

2020-02-11 11:50

developer   ~0003335

Hi Jason,
I think this log may be normal.
Because av not sync symptom has happened.

(SW) Dixon Chen

2020-02-13 11:37

developer   ~0003344

Hi Jason,
AML needs the log of player status before go into standby.
Please help to provide it.
Thanks.

(ALTech) Jason Park

2020-02-17 13:40

developer   ~0003353

HI Dixon

digicpa will modify UI part regarding to this issue.
after modify it, we will check this issue again.

Thanks.

(ALTech) Jason Park

2020-02-24 09:24

developer   ~0003384

hi Dixon

after update from UI, It is solved in v17.513.5.
so this mantis is closed.

Thanks.

Issue History

Date Modified Username Field Change
2020-02-05 11:45 (ALTech) Jason Park New Issue
2020-02-05 11:45 (ALTech) Jason Park File Added: after_autoupgrade.log
2020-02-05 11:45 (ALTech) Jason Park File Added: Upgrade_SDS_AutoUpgrad.log
2020-02-05 11:45 (ALTech) Jason Park File Added: welcomeKit.jpg
2020-02-05 11:47 (ALTech) Jason Park Assigned To => (SW) Kerwin Chen
2020-02-05 11:47 (ALTech) Jason Park Status new => assigned
2020-02-05 17:31 (ALTech) Jason Park Description Updated
2020-02-05 17:31 (ALTech) Jason Park File Added: after_upgrade.log
2020-02-05 17:31 (ALTech) Jason Park File Added: SDS_Upgrade.log
2020-02-05 17:34 (ALTech) Jason Park Description Updated
2020-02-05 17:34 (ALTech) Jason Park Description Updated
2020-02-05 18:05 (ALTech) Jason Park Description Updated
2020-02-06 08:35 (ALTech) Jason Park Description Updated
2020-02-06 09:16 (ALTech) Jason Park File Added: after_updating_videosync_issue.mp4
2020-02-06 09:25 (ALTech) Jason Park Description Updated
2020-02-06 12:23 (SW) Kerwin Chen Assigned To (SW) Kerwin Chen => (SW) Dixon Chen
2020-02-06 17:50 (ALTech) Jason Park File Added: after_update and standby_on_for 13min_video_sunc_issue_0635_0206.log
2020-02-06 17:50 (ALTech) Jason Park File Added: Finish_autoupgrade_0619_0206.log
2020-02-06 17:50 (ALTech) Jason Park Note Added: 0003320
2020-02-10 13:55 (SW) Dixon Chen Note Added: 0003327
2020-02-10 14:41 (ALTech) Jason Park Note Added: 0003328
2020-02-10 15:37 (ALTech) Jason Park Note Edited: 0003328
2020-02-10 15:37 (ALTech) Jason Park File Added: after_updating_videosync_issue_1606_0210.mp4
2020-02-10 16:15 (ALTech) Jason Park Issue Monitored: (ALTech) SY Yoon
2020-02-10 16:15 (ALTech) Jason Park Issue Monitored: (ALTech) Juyoung Park
2020-02-11 09:44 (SW) Dixon Chen Note Added: 0003331
2020-02-11 10:21 (ALTech) Jason Park Note Added: 0003333
2020-02-11 11:50 (SW) Dixon Chen Note Added: 0003335
2020-02-13 11:37 (SW) Dixon Chen Note Added: 0003344
2020-02-17 13:40 (ALTech) Jason Park Note Added: 0003353
2020-02-17 13:40 (ALTech) Jason Park Assigned To (SW) Dixon Chen => (ALTech) Jason Park
2020-02-24 09:24 (ALTech) Jason Park Note Added: 0003384
2020-02-25 09:07 (ALTech) Jason Park Status assigned => resolved
2020-02-25 09:07 (ALTech) Jason Park Resolution open => fixed
2020-09-28 12:16 (ALTech) Jason Park Status resolved => closed